Frequently Asked Questions


What are the delivery times for your products and the shipping costs?
Your order will be shipped within 24/48 hours. Our delivery times are 12 to 20 days. Standard shipping is always free, no additional costs will be charged.

Where do you ship?
We ship anywhere in the world.

Where can I find your store?
Our store is exclusively online, but our team is at your disposal to help you if you need it.

Can I cancel my order after making a purchase?
Yes, we offer cancellations up to 24 hours after your purchase. If you change your mind within this period, or if you wish to make an exchange, please send us a message at info@williamthomi.com.

Can I track my order?
A tracking number will be emailed to you after your order is shipped, within 72h. Please always check your e-mails and SPAM boxes.

I received a damaged item. What can I do about it?
We are sorry about that. Simply send an image of the damaged model in question to the e-mail address: info@williamthomi.com and we will send you a replacement item equal to the one you had purchased.

I have not received my order yet.
We apologize for the delay. Sometimes shipping as well as the Post Office can be delayed and take longer than expected, launch watches are usually imported, due to customs clearance it can take longer, but nothing you should worry about. Please do not hesitate to contact us by email at info@williamthomi.com.

Refund policy?
Yes. For more information, please read more about our refund policy.